VehicleScore — Terms and Conditions
Effective date: 6 November 2026
1. About us and these terms
VehicleScore.co.uk and VehicleScore.eu (together, the Websites), and the VehicleScore mobile applications, are operated by VehicleScore Ltd, a company registered in England and Wales under company number 14822698 (VehicleScore, we, us, our). Contact: info@vehiclescore.co.uk. Our registered office address is available on the UK Companies House public register and should also be displayed in our website legal information.
These Terms govern access to our free vehicle information, scores, reports, paid vehicle history checks, related digital services, and features made available on our Websites and apps (the Services). By using the Services, you agree to these Terms. Where you purchase a report, a contract is formed when we accept your order and confirm it. Please read the product description and any additional terms displayed at checkout, which form part of your contract.
Our Services are intended for people aged 18 or over, or for younger users with the consent of a parent or guardian where legally permitted. We may update these Terms from time to time; changes will not retrospectively remove rights under purchases already made.
2. Geographic availability — Great Britain, Northern Ireland, Republic of Ireland and Europe
We now provide eligible services to customers in the Republic of Ireland. The former restriction excluding residents of the Republic of Ireland and Northern Ireland no longer applies.
- Great Britain (England, Scotland and Wales): UK registration-based free scores and paid checks are available where supported by our data providers.
- Northern Ireland: Selected UK vehicle information and paid checks may be available, depending on the registration and the data sources supporting that vehicle. GB MOT data and Northern Ireland test data are not necessarily identical or complete.
- Republic of Ireland (mainland Ireland and its islands): Eligible Irish registration-based checks are available through VehicleScore.co.uk, with the precise data coverage described on the relevant product page. Availability is not restricted to mainland Ireland.
- European Union and other European countries: Selected VIN-based and other vehicle history checks may be offered for supported countries and vehicles. Coverage is not universal and depends on our suppliers, the vehicle's history and applicable law. An EU registration or VIN does not guarantee that a report is available.
The country in which you live is not necessarily the same as the country in which the vehicle is registered. We determine eligibility and coverage by the product, registration jurisdiction, VIN and available data, not solely your residence. We may restrict or decline a check where lawful, including for unsupported jurisdictions, unavailable data or suspected misuse. We do not promise service in every EU member state or European territory.
3. Free scores, estimates and vehicle information
We may provide free vehicle identification, specifications, inspection information, vehicle scores and model-level estimates. Scores for reliability, longevity, maintenance, inspection performance, repair outlook and running costs are estimates or statistical comparisons, not certifications, warranties, mechanical inspections or predictions of what will happen to a specific vehicle.
For Irish and European vehicles, some scores may be based on comparable UK vehicles rather than that vehicle's Irish NCT, local roadworthiness history, service history or actual condition. We aim to identify the source and scope of such comparisons. UK MOT outcomes do not establish an Irish vehicle's NCT status. An estimated lifespan or running cost is not a guarantee; costs can vary with mileage, location, driving style, fuel prices, tax, insurance, servicing and repairs.
A free report or score is not a substitute for a physical inspection, service-history review, independent valuation, official registration check or professional advice.
4. Paid vehicle checks and report coverage
Paid products may include Hidden History, Service History, salvage, previous listings, EV information, factory specification, European VIN-based checks, and multipacks, where offered. The product description at checkout specifies the vehicle, jurisdiction, data categories, price and any special restrictions.
Information may come from public bodies, manufacturers, insurers, finance and salvage databases, vehicle marketplaces, data aggregators and other third parties. Coverage varies by country, source, age and vehicle. A report stating “no records found” means no matching record was returned by the sources queried at that time; it does not establish that no accident, outstanding finance, theft, import, write-off, mileage discrepancy or other issue exists.
Some records may be delayed, incorrect, incomplete, unavailable or subsequently updated. We take reasonable care in selecting and using suppliers and delivering our Services, but cannot independently verify every third-party record. Nothing in these Terms excludes liability or consumer remedies that the law does not allow us to exclude.
5. VIN-to-registration and UK import information
Where offered, VIN-to-registration and UK MOT lookup tools use supported data sources and may return a UK registration, historical inspection information or no match. A missing record does not prove a vehicle was never registered in the UK. A UK MOT match alone does not conclusively establish that a vehicle was imported into Ireland. Returned registrations may not represent every historic registration associated with a vehicle.
These tools are available only to the extent permitted by our data suppliers and applicable licences, and are subject to technical availability and safeguards against automated harvesting or misuse. We may suspend or limit the feature where necessary.
6. Pricing, VAT and payment
The price shown at checkout is the price payable for the selected product, including applicable VAT or other sales taxes unless clearly stated otherwise. UK products are generally priced in GBP (£); Republic of Ireland products are generally priced in EUR (€); other currencies may be shown where supported. Applicable tax treatment depends on the customer's location and the transaction. Any currency conversion fees charged by a bank or payment provider are outside our control.
Payment is processed through the payment methods offered at checkout. An order is accepted when we confirm it. If a clear pricing error occurs, we may contact you before fulfilment to offer cancellation and a refund or a corrected purchase. We will not charge a corrected price without your agreement.
7. Delivery, cancellations and refunds
Reports are digital content or digital services, normally supplied shortly after payment. Before supplying paid digital content immediately, we will obtain any consent and acknowledgement required by applicable consumer law, including where immediate supply affects a statutory cancellation right. If that consent or acknowledgement is not validly obtained, your statutory cancellation rights remain unaffected.
Consumers may have statutory cancellation rights, including a 14-day cooling-off period for certain distance contracts, subject to applicable exceptions and requirements. You may also have remedies if digital content is faulty, not as described, not supplied or does not conform to applicable law. No statement that a product is “non-refundable”, delivered “as is”, or that a successful database connection constitutes delivery overrides those rights.
For discretionary refunds outside statutory entitlements, we may consider technical failures, duplicate purchases and exceptional circumstances. Contact info@vehiclescore.co.uk with the order reference. Where a refund is due, it will normally be made to the original payment method.
8. Service History Check
Where offered in the UK, the Service History Check is priced at £8.95 including VAT, unless a different price is shown at checkout. It queries supported manufacturer/OEM or associated service-history systems. Not every manufacturer, service network, model or vehicle has accessible digital records.
A successful query may return no records, or incomplete records, without establishing that the vehicle has never been serviced. We do not guarantee that a particular service record exists. Subject always to statutory consumer rights, the absence of records does not by itself qualify for a discretionary refund where the product was accurately described and the query was correctly supplied. If the supplier system cannot be reached or the service is not delivered, contact us for assistance and any applicable refund or remedy.
9. Hidden History multipacks
Unless the checkout terms state otherwise, each check in a Hidden History multipack must be redeemed within 12 months of purchase. The expiry date will be shown at checkout, in the account or purchase confirmation. A redeemed check is used for one eligible report and cannot be reused. Multipack checks have no cash value and cannot be exchanged for cash. Any expiry or non-refund policy is subject to mandatory consumer rights, including remedies for non-delivery or non-conforming digital content.
10. Optional guarantees and refund add-ons
Some UK reports may include a third-party data guarantee or an optional Ultimate Check with Refund add-on, only where expressly advertised and selected. Such benefits apply only to eligible products, jurisdictions and purchases; they do not automatically extend to Irish or EU checks.
Experian £10,000 data guarantee: Where a qualifying product expressly includes this guarantee, the separate Experian terms determine its scope, eligibility, exclusions and claims process: https://www.experian.co.uk/assets/automotive/data-guarantee-terms-and-conditions.pdf. The guarantee is not a blanket guarantee of all VehicleScore data. Any direct statutory rights against VehicleScore remain unaffected.
Ultimate Check with Refund: Where this optional product is offered, the price and eligibility conditions shown at checkout and in the applicable product description govern the additional service. Any optional fee, qualifying refund circumstances and exclusions will be disclosed before purchase. A refund under the optional benefit is separate from, and does not reduce, any statutory right to a refund or other remedy.
11. Salvage and history data
Salvage, insurance loss, auction and other historical records may be partial or subject to reporting delays. A missing salvage record does not prove the vehicle has never been damaged or written off. Customers should inspect the vehicle and seek independent verification before buying, selling, insuring or financing it. Our responsibilities and any applicable remedies remain subject to consumer protection law; we do not exclude liability for failing to supply digital content with the quality and characteristics legally required.
12. Acceptable use and intellectual property
All VehicleScore software, branding, original content, databases and report presentation are owned by us or licensed to us, subject to third-party rights. You receive a limited, personal, non-exclusive right to use reports for their intended purpose. You may retain or share a report where the product expressly permits it, but must not bulk-copy, resell or commercially redistribute data without permission.
You must not scrape, harvest, systematically query, reverse-engineer, circumvent access controls, interfere with the Services, use automated bots to extract records, or misuse VIN/registration lookups. We may impose reasonable rate limits and suspend access for misuse, subject to applicable law.
13. Availability, errors and liability
We aim to operate the Services with reasonable care and skill, but temporary outages and third-party delays may occur. We may correct errors and update records when new information becomes available.
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded, nor does it restrict statutory consumer rights under applicable UK or EU law. For business users, liability for indirect or consequential loss may be limited to the extent permitted by law. For consumers, we do not seek to exclude remedies for non-conforming digital content or losses for which we are legally responsible. You should not rely on a vehicle report as the sole basis for a purchase or other significant financial decision.
14. Privacy and personal data
We process personal data in accordance with our separate Privacy Policy and applicable data protection law, including UK GDPR and, where applicable, EU GDPR. The Privacy Policy explains our purposes, legal bases, retention, recipients, international transfers and your rights. Vehicle registrations and VINs may be personal data in context. Please review the Privacy Policy before using our Services. Cookies and similar technologies are governed by our applicable cookie information and consent controls.
15. Affiliate relationships and insurance introductions
VehicleScore may receive referral commissions from partners, including Confused.com, where disclosed. These arrangements do not automatically increase the price you pay to the partner.
Where we introduce customers to insurance comparison services, the relevant provider and regulatory information will be disclosed with that service. Vehicle reports are not insurance advice. VehicleScore Ltd has previously described itself as an introducer-appointed representative of Seopa Limited (FCA FRN 313860); any regulatory disclosure displayed on our Websites must reflect our current status and the particular service offered.
16. AI features and VehicleScore Mechanic
Any AI chatbot, VehicleScore Mechanic or other AI-generated explanation is provided for general information and may be incomplete or inaccurate. It is not a substitute for an independent qualified mechanic, safety inspection or professional advice. Do not use AI output alone to decide whether a vehicle is safe to drive. We may update, restrict or discontinue AI features, subject to your statutory rights.
17. Promotions — Motorway referral offer
Where this promotion is expressly advertised as active, qualifying UK residents aged 18 or over who sell a vehicle through our Motorway.co.uk referral link may be eligible for the previously advertised £50 Amazon voucher and entry into a £1,000 prize draw held every two months. Eligibility requires a completed and verified sale, our receipt of the associated referral commission, and submission of proof of sale through the designated process within 30 days. The voucher is issued within 30 days of our receipt of commission, is not exchangeable for cash and is non-transferable. Draw winners are notified by email within seven days and must respond within 14 days, otherwise another winner may be selected. Prize payment is by bank transfer or agreed alternative. Fraudulent entries may be disqualified. This promotion is not endorsed by Amazon or Motorway. The applicable promotional page will specify the current entry dates and any additional eligibility conditions. If the promotion is not advertised as active, no new entries will be accepted.
18. Complaints and contact
For questions, errors, cancellations, refund requests or complaints, email info@vehiclescore.co.uk. Please include the order reference and a description of the issue. We will investigate and respond within a reasonable period. Where applicable, consumers may also seek assistance from competent consumer protection authorities or available dispute-resolution procedures.
19. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales, except that consumers habitually resident in the Republic of Ireland or another country may retain the benefit of mandatory consumer protections applicable in their country of residence. Nothing in these Terms deprives consumers of rights or court access that cannot lawfully be waived under applicable law. Jurisdiction is determined in accordance with applicable consumer and private international law; we do not require all EU consumers to bring proceedings exclusively in England.
20. Changes and severability
If a provision is found unenforceable, the remainder will continue to apply to the extent lawful. We may revise these Terms by publishing a new version and, where required, giving appropriate notice. Material changes will not retrospectively alter a completed purchase without a lawful basis.