Customer Service
Need help with your VehicleScore account or a recent purchase? We're here to help. The best way to reach us is via email.
How Can We Help?
Orders & Payments
Questions about your purchase, receipts, or payment issues.
Report Queries
Missing information, report errors, or data questions.
Account Issues
Login problems, password resets, or account access.
General Enquiries
Any other questions about VehicleScore services.
Refund Requests
Requesting a refund for a purchase or service.
Response Times
We aim to respond to all emails within 24 hours.
Before You Contact Us
To help us resolve your query as quickly as possible, please include:
- Your email address used to make the purchase
- The vehicle registration number (if applicable)
- Date of purchase or order reference number
- A clear description of your issue or question
- Any screenshots that might help explain the problem
Frequently Asked Questions
How do I get a refund?
If you believe you are entitled to a refund, please email us at info@vehiclescore.co.uk with your order details.
We will review your request and respond within 24 hours.
My report is missing information, what should I do?
Some vehicles may have limited data available, especially older or imported vehicles.
If you believe information is missing in error, please contact us with the registration number and we will investigate.
How long does it take to get a response?
We aim to respond to all enquiries within 24 hours during business days.
Complex queries may take slightly longer, but we will always keep you updated.
Can I get a copy of my report resent?
Yes, if you need a copy of a previously purchased report, email us with your order details and we will resend it.
Is my payment secure?
Yes, all payments are processed securely through Stripe, a PCI-compliant payment processor.
We never store your full card details on our servers.
Do you offer phone support?
Currently, we only offer support via email to ensure we can properly investigate and resolve your query.
Email support allows us to provide detailed, documented responses to your questions.